Refund Policy

Refunds are only applicable in cases where:

Once your request is approved, refunds will be processed through the original payment method or bank transfer, depending on the payment option used.

Please allow 7–14 business days for the refund process to complete.

Order Cancellation

Orders can only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation requests may not be accepted.

Customers may be responsible for return shipping charges unless the issue was caused by an incorrect or defective item sent by HZN LTD.

We recommend using a trackable shipping service for returns or exchanges.

To request an exchange or refund, please contact our support team with:

For any questions regarding exchanges or refunds, contact us:

HZN LTD reserves the right to refuse requests that do not meet the conditions outlined in this policy.v